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Box Office Terms & Conditions
Thanks so much for booking to see one of our shows.
If you subsequently become unable to attend a performance for which you have booked, we cannot offer refunds or guarantee exchanges. If you get in touch with us more than 48 hours before the show, we will do our best to exchange the tickets for the same show on a different date, subject to availability.
We also cannot guarantee admission for anyone who arrives at the theatre after the advertised start time. Many of our shows have a strict no latecomers policy. We will not be able to provide a refund or exchange.
If you have any queries about your booking, please email [email protected].
Website Terms & Conditions
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern New Diorama Theatre’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘New Diorama Theatre’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 15 - 16 Triton Street, Regent's Place, NW1 3BF. Our company registration number is 1453811. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- This website uses cookies to monitor browsing preferences. If you do allow cookies and supply any of the following information:
- name and contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
it may be used or stored by us for use only by us or any third parties listed herein or which are named separately in our Privacy & Cookies Policy (available here):
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.