We are constantly working to be as inclusive and accessible as possible, both in our building and in the work on stage.
We're proud to be one of the very few studio theatres in London to be access friendly to wheelchair users, guide dogs and visitors using other mobility aids.
If having read this page you still have a question or need to get in touch about your visit, please email us at [email protected]. Access is a top priority for us, and we'll be more than happy to help.
New Diorama has entrance level access with a push button controlled wide entrance door. The auditiorium, café/bar and unlocked accessible toilet are all at this entrance level.
A baby changing facility is available in the accessible toilet which has a wide, outward opening, door.
Hearing dogs and guide dogs are welcome.
A visual resource to prepare audience members for a visit to the venue:
Working with Stagetext we offer a captioned performance for every New Diorama show that has a full run, with details on each show page and updated here.
Included in every full production run, relaxed performances are perfect for audience members on the Autism Spectrum, those who have a sensory or communication disorder or anyone who finds sitting silent and still for a long period of time a challenge.
During these performances we allow latecomers, audience members to leave and re-enter as they wish, and encourage everyone to react to the performance however they please. We also make a few adjustments to the production and keep the house-lights on a low setting throughout. Ear defenders are available at box office for anyone who may be affected by loud sound effects.
From January 2022, we introduced a programme of Babes-in-Arms weekday matiness for our full-length runs, intended to support visits by parents and carers with babies up to 2 years old.
For more information on how these shows work, click here.
Wheelchair Users / Mobility Impaired Customers
When booking please contact us in advance so we can reserve a wheelchair space or find the most appropriate seat for you and your party. Please email [email protected] or call to book on 020 7383 9034.
If you require step-free seating please let us know and we’d be happy to reserve you seats on the front row. You can call email [email protected] or just let us know when you arrive.
Unfortunately, we currently don’t have a hearing loop system in the auditiorium, but will let you know as soon as we are able to offer this facility. Any audio described performances will be advertised on show pages.
Getting to Us
You can find various ways of getting to us, and find the most accessible route for you, on our Finding Us page.