We are constantly working to be as inclusive and accessible as possible, both in our building and in the work on stage.
We're proud to be one of the very few studio theatres in London to be access friendly to wheelchair users, guide dogs and visitors using other mobility aids.
If having read this page you still have a question or need to get in touch about your visit, please email us at [email protected]. Access is a top priority for us, and we'll be more than happy to help.
Facilities
New Diorama has entrance level access with a wide, automatic sliding entrance door. The auditiorium, café/bar and unlocked accessible toilet are all at this entrance level.
A baby changing facility is available in the accessible toilet which has a wide, outward opening door.
Hearing dogs and guide dogs are welcome.
Social Story
A visual resource to prepare audience members for a visit to the venue. This resource was prepared prior to the installation of a new entrance door - the new door is automatic and slides open to the left.
Captioned Performances
For every New Diorama show that has a full run - and wherever possible for shorter runs - we offer performances that are subtitled in English, captioned with Stagetext. These performances are ideal for migrant audiences, those who are deaf, deafened or hard of hearing, or those who find that titles help with their focus.
Upcoming Dates:
Thursday 24th October - King Troll (The Fawn)
Thursday 5th December - The Glorious French Revolution (or: why sometimes it takes a guillotine to get anything done)
Relaxed Performances
Included in every full production run - and whenever we can for shorter runs - relaxed performances are perfect for audience members on the Autism Spectrum, those who have a sensory or communication disorder or anyone who finds sitting silent and still for a long period of time a challenge.
During these performances we allow latecomers, audience members to leave and re-enter as they wish, and encourage everyone to react to the performance however they please. We also make a few adjustments to the production and keep the house-lights on a low setting throughout. Ear defenders are available at box office for anyone who may be affected by loud sound effects.
Upcoming Dates:
Wednesday 30th October - King Troll (The Fawn)
Thursday 28th November - The Glorious French Revolution (or: why sometimes it takes a guillotine to get anything done)
Please note that for the relaxed and babes-in-arms performances of King Troll (The Fawn), sections of the production have been cut and altered in order to make the show as accessible as possible for a relaxed environment, but this performance will still contain blood, periods of darkness, loud noise, haze, physical violence, smoking, coercion, racism, descriptions of torture and gore, strong language and sexual content.
Babes-in-Arms Performances
From January 2022, we introduced a programme of Babes-in-Arms weekday matinees for our full-length runs, intended to support visits by parents and carers with babies up to 2 years old.
For more information on how these shows work, click here.
Upcoming Dates:
Thursday 31st October, 2pm - King Troll (The Fawn)
Thursday 28th November, 2pm - The Glorious French Revolution (or: why sometimes it takes a guillotine to get anything done)
Please note that for the relaxed and babes-in-arms performances of King Troll (The Fawn), sections of the production have been cut and altered in order to make the show as accessible as possible for a relaxed environment, but this performance will still contain blood, periods of darkness, loud noise, haze, physical violence, smoking, coercion, racism, descriptions of torture and gore, strong language and sexual content.
Audio Introduction
As part of a pilot programme with A View on Access and the Audio Description Association, we're offered our first Audio Introduction in Autumn 2023, available to support blind and visually-impaired audience members attending the show.
Wheelchair Users / Mobility Impaired Customers
Our venue is wheelchair accessible. When booking please contact us in advance so we can reserve a wheelchair space or find the most appropriate seat for you and your party. Please email [email protected] or call to book on 020 7383 9034.
Step-Free Seating
If you require step-free seating please let us know and we’d be happy to reserve you seats on the front row. You can email [email protected], call us at 020 7383 9034, or just let us know when you arrive.
Essential Companion Tickets
We know that some audience members may need a support worker or essential companion to accompany them, in order to make their visit to New Diorama Theatre possible. We’re very happy to provide free tickets for one essential companion as part of a booking.
If this applies to you, please book your own ticket as normal and forward your booking confirmation to [email protected], letting us know – and we’ll then book an additional complimentary ticket for you. Please note, our seating is unassigned, so there is no need for the tickets to be part of the same booking.
Hearing Loop
Unfortunately, we currently don’t have a hearing loop system in the auditiorium, but will let you know as soon as we are able to offer this facility. Any audio described performances will be advertised on show pages.
Getting to Us
You can find various ways of getting to us, and find the most accessible route for you, on our Finding Us page.