Access


We are constantly working to be as inclusive and accessible as possible, both in our building and in the work on stage.

We're proud to be one of the very few studio theatres in London to be access friendly to wheelchair users, guide dogs and visitors using other mobility aids.

If having read this page you still have a question or need to get in touch about your visit, please email us at [email protected]. Access is a top priority for us, and we'll be more than happy to help.


Facilities

New Diorama has entrance level access with a wide, automatic sliding entrance door. The auditiorium, café/bar and unlocked accessible toilet are all at this entrance level

A baby changing facility is available in the accessible toilet which has a wide, outward opening door.

Hearing dogs and guide dogs are welcome.


Social Story

A visual resource to prepare audience members for a visit to the venue. This resource was prepared prior to the installation of a new entrance door - the new door is automatic and slides open to the left. 


Captioned Performances 

For every New Diorama show that has a full run, we offer performances that are subtitled in English, captioned with Stagetext. These performances are ideal for migrant audiences, those who are deaf, deafened or hard of hearing, or those who find that titles help with their focus. 

Upcoming Dates:

After the ActWednesday 15th March at 7:30pm

little scratchWednesday 3rd May at 7:30pm

War & CultureWednesday 3rd May at 9:45pm


Relaxed Performances

Included in every full production run, relaxed performances are perfect for audience members on the Autism Spectrum, those who have a sensory or communication disorder or anyone who finds sitting silent and still for a long period of time a challenge.

During these performances we allow latecomers, audience members to leave and re-enter as they wish, and encourage everyone to react to the performance however they please. We also make a few adjustments to the production and keep the house-lights on a low setting throughout. Ear defenders are available at box office for anyone who may be affected by loud sound effects.

Upcoming Dates:

After the ActThursday 16th March at 7:30pm

little scratchThursday 4th May at 7:30pm

War & CultureThursday 4th May at 9:45pm


Babes-in-Arms Performances

From January 2022, we introduced a programme of Babes-in-Arms weekday matiness for our full-length runs, intended to support visits by parents and carers with babies up to 2 years old.

For more information on how these shows work, click here.

Upcoming Dates:

After the ActThursday 23rd March at 2:00pm

War & CultureFriday 5th May at 2:00pm

little scratchThursday 11th May at 2:00pm


Wheelchair Users / Mobility Impaired Customers

When booking please contact us in advance so we can reserve a wheelchair space or find the most appropriate seat for you and your party. Please email [email protected] or call to book on 020 7383 9034.


Step-Free Seating

If you require step-free seating please let us know and we’d be happy to reserve you seats on the front row. You can email [email protected], call us at 020 7383 9034, or just let us know when you arrive.


Essential Companion Tickets

We know that some audience members may need a support worker or essential companion to accompany them, in order to make their visit to New Diorama Theatre possible. We’re very happy to provide free tickets for one essential companion as part of a booking.

If this applies to you, please book your own ticket as normal and forward your booking confirmation to [email protected], letting us know – and we’ll then book an additional complimentary ticket for you. Please note, our seating is unassigned, so there is no need for the tickets to be part of the same booking.


Hearing Loop

Unfortunately, we currently don’t have a hearing loop system in the auditiorium, but will let you know as soon as we are able to offer this facility. Any audio described performances will be advertised on show pages.


Getting to Us

You can find various ways of getting to us, and find the most accessible route for you, on our Finding Us page.